We take tracking of your item VERY SERIOUSLY
- To date, we have shipped thousands of items all over the world and have not lost one single item
- We have implemented many tracking procedures ensuring delivery to the right address ( Australia EMS) and our in-house ( Aftership)
- Our prefered international tracking provider is EMS Australia
- If you pay with Paypal all data from our website is connected automatically to Paypal and your tracking number is sent automatically to your Paypal account
- To back all this up we have taken another step and introduced (ROUTE Insurance) at check out, who are ROUTE insurance? they are Lloyds of London and we are proud that they have associated with Factory Direct Shop. please be aware Route is the last resort to your parcel not been delivered or Certified lost in transit by Australian Post
Where do I find my tracking number?
Your tracking number can be found on your order confirmation that is sent out to you straight after payment
Where do I go to track my Item?
Go to your confirmation email sent to you and look for and copy your tracking number
Click on any of the links below and enter your tracking number