Track Your Order

We take tracking of your item VERY SERIOUSLY

  1. To date, we have  shipped thousands of items all over the world and have not lost one single item
  2. We have implemented many tracking procedures ensuring delivery to the right address Australia EMS and our in-house tracking  Aftership
  3. Our preferred national tracking provider is EMS Australia or AU Post track
  4. Our preferred international tracking providers USPS  or 17Track  
  5. If you pay with Paypal all data from our website is connected automatically to Paypal and your tracking number is sent automatically to your Paypal account 
  6. To back all this up we have taken another step and introduced (ROUTE Insurance) at check out, who are ROUTE insurance? they are Lloyds of London and we are proud that they have associated with Factory Direct Shop. please be aware Route is the last resort to your parcel not been delivered or Certified lost in transit by Australian Post 

If for any reason you still have problems understanding how to track your item do not hesitate to contact us 

Factory Direct Shop Australia contact us page 

Factory Direct Shop United States contact us page 

Email: admin@factory-direct.shop

AUD