Factory Direct Shop Returns and Exchanges Policy

Factory Direct Shop Returns and Exchanges Policy

At Factory Direct Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please review our returns and exchanges policy below to ensure a smooth and hassle-free process.

Eligibility for Returns & Exchanges

Items must be returned within 30 days of the delivery date.

Products must be unused, in their original condition, and in the original packaging with all tags attached.

Proof of purchase (order number or receipt) is required for all returns and exchanges.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

Personal care products (e.g., cosmetics, skincare)

Underwear, swimwear, and hosiery

Custom-made or personalized items

Items marked as “Final Sale”

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer support team at [email address] or [phone number] to request a return or exchange. Please include your order number and reason for the return.

2. Receive Instructions: We’ll provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your item.

3. Ship Your Item: Pack the item securely in its original packaging and include the RMA number on the package. Ship it to the address provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

We recommend using a trackable shipping method, as Factory Direct Shop is not responsible for lost or damaged return packages.

Refunds

Once your return is received and inspected, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you’d like to exchange an item for a different size, colour, or style, please indicate this when contacting our team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number]. We’ll gladly replace the item or issue a refund at no additional cost to you.

Questions?

If you have any questions about our returns and exchanges policy, feel free to reach out to our friendly customer support team. We’re here to ensure your shopping experience with Factory Direct Shop is seamless and enjoyable!