Factory Direct Shop | About Page Shipping


Contact us:

Please use the ask a seller question on top of the page to contact us. We will try our best to answer your questions within 1 business day.  We also will answer emails on weekends and holidays, our clients are important to us and we strive to provide a professional service to our clients for our National and International   

Australia  contact page 


Payment is expected to reach us within 1 day if paid by Paypal or Credit/Debit card,  payment by Zip or Afterpay can take up to 3 days. 


We do not charge a handling fee and we do not make money on shipping. We are charging you what the Post Office and E-EMS are charging 

A physical address is needed to ship and post items, some items we ship or post may require to be signed by the customer because they are tracked if you use a P.O. Box address and no other address you will need to confirm to us in writing or message us thru our contact us page that you would like us to ship to a P.O. Box address, Factory Direct Shop takes no responsibility if the item’s go missing.

Domestic Customer and International:

As of February 2020 and due to the Covid-19 pandemic expect delays on shipping this includes Australia 

Please allow 1-10 business days to ship your items after payment is received. Your item will be shipped. the delivery time is now between 10-35 days, also we have no control over postage and courier services and or including air freight services contractors so contacting us every day asking when your item will arrive will have no effect on your item arriving sooner, we have an automated tracking system associated with your order number the information provide Tracking page 

You are also updated by email in regards to your tracking information and updated with any tracking links that may change due to the current logistics problem the world now faces. Items are getting thru but postage is slower than normal, we ask you to practice patients during the corona virus out break.

International Customer:

Please allow 1-5 business days to ship your items after payment is received.   Your item will be shipped by E-packet or USPS shipping is free will take 10 to 35 days depending on your country, this is only an estimated delivery time provided to us by the Post Office. they do not guarantee their shipping time nor do we. because of the current international covid-19 pandemic, we ask you to practice patients 


We value our feedback and we are honest and fair regarding our dealing with our customers.   Please contact us first with any problems with this transaction before leaving us a negative feedback. Once the negative feedback is left, it cannot be removed.   Please let us take care of any problems you maybe have with your transaction.

Return Policy:

Your satisfaction is guaranteed more information can be found on our Returns page 

If you are unsure about our policy do not hesitate to contact admin at 

c/o:  admin