GENERAL RETURN/REFUND POLICY

Please read and understand our web stores return and refund policies before any purchase. All goods sold are non-exchangeable and non-refundable unless otherwise stated. 

• RETURN POLICY – STRICTLY ON UNUSED, UNDAMAGED ITEMS/PRODUCTS ONLY

1. Request for Returns is only accepted within 7 days from date of receipt at door (excluding items purchased on discount, sale and or special offers).
2. To be eligible for a return, your item/products must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging, with original tags (if any) and/or packaging intact. 
3. Shipping cost is non-refundable.
4. If you believe you have received a defective product, please contact us at admin@factory-direct.shop
1. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products were packaged and shipped properly. We will arrange for the damaged products to be replaced.

• RETURN SHIPPING CHARGES & OTHER FEES

1. You will be responsible for all shipping costs.
2. Please do not send your items back to our manufacturing facility. A return address is provided below.
3. Returning products must include a Trackable shipping service/number provided to us. 
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

• REFUND POLICY

The acceptance by Factory Direct Shops of any request for refund/exchange shall not constitute nor be deemed to be an acknowledgement or acceptance by Factory Direct Shops of any breach, default or liability on the part of Factory Direct Shops in respect of such product being refunded/exchanged.

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. All successful requests for returns/refunds will be refunded and credited without interest into the same credit card that was used to make the order.* We will return to you payments received from you, excluding delivery charges and admin/handling charges of USD10.00. Requests for returns/refunds may be done by way of email to admin@factory-direct.shop
3. If your item has NOT ARRIVED after 40 days and the item is un-trackable or lost in the post you may start a refund application here  APPLY FOR REFUND.  We will return to you payments received from you with NO admin/handling fee charged.
4. Refunds on regular priced items may be entertained if all terms & conditions are met as stated in section (A).  
5. Factory Direct Shops reserves the right to reject any requests for returns/refunds/exchange that does not fulfil our policies above or for any other reason whatsoever. 

• NO DISCRIMINATION POLICY

STRICTLY NO refunds shall not be entertained by any reasons of characteristics and or discriminating the place/country of origin of the goods/products are made and or by discriminating the national origin, gender, sexual orientation, ancestry, marital status, age, religion or belief, ethnicity, race, color, industrial activity, any other basis associated by any persons or machinery with the manufacturing of the goods/products sold on our website. 

• NO RETURNS OR EXCHANGES POLICY

1. All sales with Factory Direct Shop are FINAL. If you have any questions or concerns with regard to sizing or condition of a specific product on our site, you are strongly encouraged to contact us by email before committing to a purchase. 
2. We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period. We do not accept exchanges of items due to size variance within 0.5 inches to 1.5 inches or 5%, whichever higher, from the size guide provided as it is to be reasonably expected and acceptable within manufacturer guidelines. 
3.  Returns page 
4. Refunds are ONLY accepted based on fulfilment errors, such as incorrectly shipped or missing items. 

• DEFINITION OF NON-RETURNABLE & NO-REFUND ITEMS

1. Several types of goods are excluded from our return policy due to hygiene reasons, including but not limited to socks, leggings, inner-wear, men and women’s gym wear products, shoes, batteries, masks, filters and; 
1. On Sale Items and Buy 1 get 1 discounts sales items
2. Special offers
3. Discounted items
4. Wrong colour, sizes and or design ordered
5. Gift cards/Vouchers

• LATE OR MISSING REFUNDS

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  admin@factory-direct.shop

• RETURN SHIPPING ADDRESS

To return your item, you should mail your item to

For more comprehensive Terms & Conditions, please kindly click on QUICK LINKS