Shipping
Our warehouse is not open to the public and pick up is not available. However we offer free shipping on the majority of our items to almost anywhere in Australia. We are working with Allied Express, Australia Post, Fastway, and Toll to provide the most efficient delivery and service at a reasonable price. Most orders are shipped out the day after payment has been received. You will receive an email notification with the tracking number after we have processed your order.
Unfortunately there are some postcodes that we cannot deliver to. Please see our list of Undeliverable Postcodes before making payment to ensure that your order can be processed successfully.
Estimate delivery time:
VIC: 2-6 working days
QLD & NSW: 4-8 working days
SA, WA & TAS: 5-10 working days
Return
Faulty Product:
Unless stated otherwise, we offer a 12-month warranty on all products. In the unlikely event that your order arrives damaged or is faulty please contact us immediately. In addition to a detailed description of the problem we ask that you provide us with some images (or a short video clip) so that we can quickly proceed with the warranty process. Once approved by our customer service team we will contact you to confirm the process for the return, refund or replacement of the item. Please do not open ebay case or attempt to return the item without our approval as this will only delay the process.
Change of mind:
Please read the item description carefully before you place an order or contact us with any questions that you might have as we charge a 20% restocking fee on most items.
Not happy with your purchase?
Your feedback is really important to us. Please do not leave negative feedback or open ebay or Paypal case before contacting us. We do accept returns and will do our best to resolve any problem you might have.
If you have a question or require further information please contact us by email: admin@factory-direct.shop
